Privacy Policy

This Privacy Policy describes how Pier 18 Fish Market Inc. ("Pier 18," "we," "us," or "our"), located at 4904 18th Ave, Brooklyn, NY 11204, collects, uses, and protects information you provide when you interact with our website, place orders, or sign up for our SMS/text message program.

1. Information We Collect

We may collect the following types of information:

• Contact Information: Name, mobile phone number, and any details you provide when placing an order or signing up for text updates.
• Order Information: Details about products you order from us.
• Usage Information: Standard web analytics (page views, browser type) when you visit our website.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Send you SMS/text message updates you have opted into (delivery reminders, specials, order confirmations)
• Respond to your inquiries
• Improve our services
• Comply with applicable laws and regulations

3. SMS / Text Message Program

When you sign up for our SMS program at pier18fishmarket.com, you consent to receive recurring text messages from Pier 18 Fish Market. Message frequency varies. Message and data rates may apply.

To opt out: You may stop receiving text messages at any time by replying STOP, CANCEL, END, QUIT, or UNSUBSCRIBE to any message we send. You will receive one final confirmation message, after which no further messages will be sent.

For help: Reply HELP to any message or contact us at (718) 851-0311.

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share information only in the following limited circumstances:

• Service Providers: We may share information with third-party vendors who assist us in operating our business (e.g., SMS delivery platforms). These providers are bound by confidentiality obligations and may not use your data for any other purpose.
• Legal Requirements: We may disclose information when required by law or to protect the rights, property, or safety of Pier 18, our customers, or others.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including maintaining opt-in and opt-out records as required by applicable law. When you opt out of SMS communications, we will retain your number on our suppression list to prevent future messages.

6. Security

We implement reasonable technical, physical, and administrative safeguards to protect your personal information from unauthorized access, use, or disclosure. We conduct regular reviews of our security practices.

7. Your Rights

You have the right to:

• Opt out of SMS messages at any time by replying STOP
• Request information about what personal data we hold about you
• Request correction or deletion of your personal data (subject to our legal obligations)

To exercise these rights, contact us at (718) 851-0311 or visit our store at 4904 18th Ave, Brooklyn, NY 11204.

8. Children's Privacy

Our website and SMS program are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Pier 18 Fish Market Inc.
• 4904 18th Ave, Brooklyn, NY 11204
• Phone: (718) 851-0311